FAQ’s

How big is a 2 man pre-pitched tent?

2 man pre-pitched tent is 3.25 metres in diameter, 1.25 metres high with a 95cm tall entrance.

How big is a 4 man pre-pitched tent?

4 man pre-pitched tent is 4.8 metres in diameter, 2.05 metres high with a 1.80 metre tall entrance.

How big is a 6 man pre-pitched tent?

6 man pre-pitched tent is 6.1 metres in diameter, 2 metres high with a 1.4 metre tall entrance.

How big is a 8 man pre-pitched tent?

8 man pre-pitched tent is 7 metres in diameter, 2 metres high with a 2 metre tall entrance.

What do I get in my Perfectly Pitched Camping package?

Please take a look at our ‘accommodation’ tab for detailed information about what is provided with each package.

How can I make a booking?

The easiest way to make a booking is through the relevant event page on our website. After filling in the booking form you will be directed to the payment gateway. 

In certain circumstances guests may need to book over the phone or pay by cheque or bank transfer. If you would like to book or pay using these methods, please contact us by calling us on 07923271309 or email info@perfectlypitchedcamping.co.uk

If I cancel, can I get a refund?

Upon making the booking, 10% of the booking is your booking fee so therefore is non-refundable on cancellation. From 100 days prior to the event, additional cancellation charges apply and are outlined in point 11.1 of the Terms & Conditions.

These terms apply should you cancel your booking for any reason including reasons associated with Covid-19.

The cancellation terms demonstrate costs incurred by Hotel Bell Tent in advance of the provision of the Service, these include non-refundable deposit payments to suppliers, equipment hires, storage charges and pre-production planning inc. health & safety review.

We recommend you take out travel insurance to help cover any loss you may incur due to you needing to cancel your booking.

If my event is cancelled due to Covid-19 will I get a refund. 

If your event is postponed to a new date, your booking will automatically be transferred to the new date.

If the event is not postponed to a new date or you cannot attend the new date, you may choose one of the following options:

a)      A voucher for 100% of your accommodation costs to date, which can be used against any other Hotel Bell Tent product.

b)      50% refund against the final cost of the booking.

Please see point 11.2 of the Terms and Conditions for an outline.

If Hotel Bell Tent cancels my booking or the event doesn’t go ahead, can I get a refund?

Once your booking is placed, Hotel Bell Tent will do everything possible to ensure it is fulfilled. However, should Hotel Bell Tent no longer be able to fulfil your booking, depending on the reasons, you will be entitled to either a full refund, a partial refund or vouchers. Please see point 11.2 of the Terms and Conditions for an outline.

What confirmation of my booking will I receive?

Once your booking has been processed you will receive an emailed confirmation booking invoice along with a payment receipt.

What booking documents should I bring?

All you need to check in is your emailed booking confirmation and photo ID. Once checked in you will be given a wristband for the rest of your stay.

What time is the reception open from and until?

Perfectly Pitched Camping reception is open from 8am to midnight until all guests have checked in after which it will switch daily to 8am-10am, 4pm-6pm.

What about toilets and showers?

There is access to toilets and showers at every event, though the type of facilities and their management varies from event to event. More detailed information about the toilets and showers can be found on each event page.

What essential items should I bring?

We highly recommend you bring a torch, portable phone charger, lots of layers for when the sun goes down, plenty of warm bedding (if you’re bringing your own) and cosy pyjamas. Bringing an extra blanket is always a good idea just in case the night times are a little cooler.

Is the area secure?

The provision of security personnel varies from event to event, and more information can be found on each event page. We recommend using lock-up facilities on site when they are available. Perfectly Pitched Camping cannot be liable for lost or stolen items, and we advise against bringing valuable items unnecessarily.

Is there anywhere to lock away items?

Perfectly Pitched Camping do not provide lockers. However, many of the events provide lock-up facilities and we advise using these where available.

Does my accommodation come with electrical power?

We do not supply power to pre-pitched tents however, we recommend bringing a portable charger or using the on-site charging facilities where they are available.

Where can I charge my phone or camera?

At certain events there will power supplied to every tent suitable for charging phones and cameras. In other cases, there are likely to be charging facilities in the communal areas. Please check the event page more details.

Please note that we strongly advise you to stay with your phone or camera when charging it in the communal lounge.

Does my accommodation have lighting inside?

Standard pre-pitched packages are supplied with an LED camping lantern. We suggest that you pack a torch for moving around the event at night.

Will my tent have a heater in it?

Our pre-pitched do not come with heating. We recommend bringing cosy pyjamas and perhaps an extra blanket if you are worried about being cold.

What time is the Perfectly Pitched Camping reception open from and until?

Opening times vary from event to event. Please check the event page for more details. 

What time is check in and check out?

Please check the description of the event for check-in and check-out times.

Do I need to buy a ticket to the festival or event on top of my Perfectly Pitched Camping booking? 

Yes, unless the event website states differently. At most festivals your Perfectly Pitched Camping booking is separate to the purchase of your festival ticket. Please be sure to check the festival website to ensure you have bought the correct festival ticket.

I have received my pending invoice. What do I do now?

If you have received a pending invoice, this means your booking has not yet been paid for.  Follow the payment instructions (above) to pay for your booking. Once this has been processed, you will receive an on-screen confirmation and then a confirmation by email. Please check that this hasn’t gone to your junk folder. Your confirmation will need to be printed out and brought when checking in to your chosen event.

Why haven’t I received an email I was expecting from Perfectly Pitched Camping?

Occasionally emails will bounce or be sent into a spam folder. If you haven’t received an email you are expecting from us, please check your spam folder. If you can not locate it, please contact us.

Can I reserve a pre-pitched tent?

This varies from event to event. Please call us on 07923271309 or email info@perfectlypitchedcamping.co.uk to see if this option is available. Please note that no booking is confirmed until full payment is received.

Can we stay next to our friends?

We always try to accommodate this kind of request. Please let us know either in the notes section of your booking form or in email to info@perfectlypitchedcamping.co.uk and we will do our best to allocate you next door to each other.

Can we bring glass within the Perfectly Pitched Camping area?

Please check and comply with the regulations of the specific event. We also ask that guests use recycling facilities wherever they are available.

Can we bring alcohol within the Perfectly Pitched Camping area?

Yes, however please ensure you are complying with the regulations of the specific event.

Can we bring food within the Perfectly Pitched Camping area?

Yes, however please ensure you are complying with the regulations of the specific event.

Can I use a barbeque or camping stove?

Please see the event page for specific regulations about the use of barbeques and camping stoves as this varies from site to site. Guests are permitted to use campfires or fire pits. Remember that it is extremely dangerous to use barbeques or stoves inside a tent or without proper ventilation.

What is Perfectly Pitched Camping’s registered address?

Unit 10 College Fields, 19 Prince Georges Rd, London, SW19 2PT